• Oversee day to day pub operations to ensure smooth functioning and consistent customer satisfaction
• Plan and organize monthly DJ lineups and live events to attract customers and maximize sales
• Manage finances, budgets, and set performance targets to maintain profitability
• Lead and supervise staff, ensuring strong teamwork, service quality, and operational efficiency
• Drive marketing and promotional campaigns to increase brand visibility and footfall
• Developed a in-house software to automate attendance, QR-based payments, complaint logging, and entry management improving overall productivity and guest experience